🔄 Exchange Policy

Thank you for shopping at HAI SOON.
If you're not entirely satisfied with your purchase, we offer exchanges (not refunds) to help make things right.

🔁 Exchange Terms

• Items are non-refundable but exchangeable within 14 calendar days from the date you receive them.

• To be eligible for an exchange, your item must:

  • Be unused and in the same condition as when you received it

  • Be returned in its original packaging

  • Include the receipt or proof of purchase

🚚 Shipping

• Customers are responsible for the transportation/shipping fees incurred for returning and receiving the exchanged item.

• Shipping costs are non-refundable.

📞 Contact Us

For assistance with your exchange, please contact:

Ms. Winny (WhatsApp only)
📱 011-5372 6528